~Shipping & Returns~

Each piece is thoughtfully designed and handmade with care. Thank you for supporting independent, handmade jewelry.


Shipping

We currently ship within the United States only.
Ready-made pieces are processed and shipped within 2–5 business days after an order is placed, excluding weekends and holidays.
Custom orders require approximately 2–3 weeks for design, production, and preparation before shipment. Any additional production time will be communicated before purchase.
Shipping rates are calculated at checkout. Once your order has shipped, you will receive a confirmation email with tracking information, when available.
Delivery times vary depending on your location and the shipping carrier.
If we are unable to ship within the stated timeframe, we will contact you with an updated shipping estimate and offer the option to cancel for a refund, as required by applicable law.


Returns

We hope you love your jewelry. If something isn't quite right, we accept returns on eligible ready-made pieces within 7 calendar days of delivery.
To qualify for a return:
  • Jewelry must be unworn, unused, and in its original condition.
  • All original packaging must be included.
  • Proof of purchase is required.
  • A return request must be submitted within 7 calendar days of delivery.
To initiate a return, please email [your email address] with your order number and reason for return.
Once your return request has been approved, we will provide instructions for returning your piece.
Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are nonrefundable unless otherwise required by law.
We do not offer direct exchanges at this time.


Custom Orders

Custom-designed and personalized jewelry is made specifically for you and is final sale.
We do not accept change-of-mind returns or exchanges on custom pieces.
Please review all design details, measurements, and specifications carefully before confirming your order.
This policy does not limit your rights regarding damaged, defective, or incorrectly supplied items.
Standard ready-made designs remain eligible for our regular return policy.


Damaged or Incorrect Items

Each piece is carefully inspected before shipment.
If your order arrives damaged, defective, or incorrect, please contact us at hello@maybe-wavy.com as soon as possible, preferably within 7 days of delivery.
Please include your order number and photographs of the issue so we can assist you.
We will work with you to arrange an appropriate repair, replacement, or refund, in accordance with applicable law.
The suggested 7-day contact period does not limit your statutory rights.


Refunds

Once your return has been received and inspected, we will notify you of its approval status.
Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.


Handmade Variations

Our jewelry is made using freshwater pearls, sterling silver, natural stones, crystals, and other carefully selected materials.
Natural variations in color, shape, texture, and size are part of what makes each piece unique. Slight differences between pieces are to be expected and are not necessarily considered defects.


Questions?

For questions about your order, shipping, or returns, please contact us at hello@maybe-wavy.com.
Thank you for supporting our work.